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How to reach us

Please note that we can only process requests in German or English.

For questions about your order please fill out the contact form on the left, please indicate your order number, the e-mail address used in the order and the billing address. These details can be found in the documents relating to your order (order confirmation e-mail, etc.).

For questions about a particular article please indicate the article number beginning with IAN and the model number. Both can be found on the article or the packaging. Alternatively, you can also read the EAN code from the packaging or specify the product number of your invoice.

Where can I find the details of my article?