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Right of revocation & revocation form

Cancellation policy and form

Consumers are entitled to a right of cancellation in accordance with the following, whereby consumers are any natural person, who concludes a legal transaction for purposes, which can neither be primarily allocated to his or her commercial or self-employed occupational activities:

Cancellation policy

Right of cancellation
You have the right to cancel this agreement within fourteen days without stating reasons.
The cancellation period is fourteen days from the day on which you or a third party authorised by you, who is not the carrier, have or has taken possession of the last goods.

To exercise your right of cancellation, please inform us
OPTIMEX Services GmbH,
Toyota-Allee 31, D - 50858 Cologne,
Tel: +49 2234 - 990 92 70
Fax: +49 2234 - 990 92 21
Email: order@optimex-shop.com

of your decision to cancel this agreement by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the sample cancellation form for this purpose. However, you do not have to.

Your sending notification of your decision to exercise your right of cancellation before expiration of the cancellation period suffices in adhering to the cancellation deadline.

Cancellation consequences
If you cancel this agreement, we must refund all payments we received from you including the delivery costs (with the exception of the additional costs resulting from your having chosen another form of delivery other than the most favourable standard delivery we offered), immediately and at the latest, fourteen days as of the day on which we receive your notification of cancelling this agreement. Unless otherwise expressly stipulated with you, we will use the same payment method for the refund, which you used for the original transaction; under no circumstances will you be charged fees for this refund. We can refuse refunding your payment until the goods have been returned to us or until you have provided verification that the goods were returned, whichever the earlier.

You must send or deliver the goods to us immediately and in any case, at the latest within fourteen days as of the day on which you inform us of your cancellation of this agreement. The deadline is deemed met if you send the goods prior to the expiration of this period of fourteen days. You must bear the direct costs associated with the return of the goods.

You only have to compensate for a possible diminished value of the goods if this diminished value can be attributed to your unnecessary handling of them, to inspect the quality, properties and functionality of the goods.
You will be responsible for paying for your own shipping costs for returning your items.

Exclusion or premature expiration of the right of cancellation:
The right of cancellation does not apply to agreements
- for the delivery of goods, which are not prefabricated and for which the individual selection or stipulation of the consumer is decisive for the production of said goods, or if the goods are clearly tailored to the personal needs of the consumer;

Sample cancellation form

(If you would like to cancel the agreement, please fill out this form and return it to us.)

OPTIMEX Services Produktdienstleistungen GmbH
Toyota-Allee 31
50858 Köln
Tel: +49 (0) 2234 – 990 92 70
Fax: +49 (0) 2234 – 990 92 21
Email: order@optimex-shop.de

I/we(*) herewith cancel the agreement I/we(*) concluded for the purchase of the following goods/the provision of the following service(*)

Ordered on ___________________/received on_______________________(*)

Name of the consumer(s) ______________________________________
Address of the consumer(s)

_________      _____________________________________________________
Date           Signature of the consumer(s) (only for notification on paper)

(*) Delete as applicable

Download cancellation form as PDF