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Delivery periods and terms

1. Delivery is only executed within Europe.
Only addresses within Europe are accepted as a billing address. Insofar as no particular information regarding availability is provided in the online shop and no particular agreement was made, delivery in Germany is executed within 2 to 5 days after payment receipt; deliveries within Europe take a maximum of 14 days after payment receipt. If the last day of the delivery period is on a Saturday, Sunday or general bank holiday at the place of delivery, the next weekday replaces such a day. In the event of delays in delivery, OPTIMEX will inform the customer immediately (e.g. via email).

2. For goods being delivered by a forwarding agent, delivery is executed “free curbside”, i.e. up to the public curbside nearest the delivery address, unless otherwise indicated in the shipping information in the OPTIMEX online shop or unless otherwise stipulated.

3. If the carrier returns the goods sent to the seller because a delivery at the customer’s was not possible, the customer must bear the costs for the ineffective delivery. This does not apply if the customer effectively exercises his/her right of cancellation, if he/she is not responsible for the circumstances, which led to the impossibility of delivery or if he/she was temporarily prevented from accepting the service offered; unless OPTIMEX announced this service to the customer in advance within a reasonable period of time.

4. If the customer is an entrepreneur, the risk of accidental loss/deterioration of the products is passed to the customer with the delivery of the goods to the commissioned logistics partner.

5. OPTIMEX reserves the right to withdraw from the contract in the event of incorrect or improper supply to OPTIMEX. This only applies in the event that OPTIMEX is not responsible for the default in delivery and OPTIMEX has completed a precise cover transaction with the supplier applying necessary diligence. OPTIMEX will make all reasonable efforts, to procure the goods. In the event of non-availability or merely partial availability of the goods, the customer will be informed immediately and the return service refunded immediately.

Delays in delivery / Non-availability of goods
If we are not able to deliver the goods within short notice or on the agreed date, we will inform you by e-mail. If the ordered goods are no longer available, we reserve the right to cancel your order and will refund immediately any payment made.